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CODIC brands are:
 

CODIC products for airports are AeroCODIC, KARTRAK, Luggage Trolley Conveyor (LTC), Luggage Trolley (Caddie), Tubbo, Movexx and Passenger Queueing System (PQS) :

AEROCODIC
KARTRAK
LTC
LUGGAGE TROLLEY
TUBBO
MOVEXX
PQS
 

AEROCODIC. BAGGAGE TROLLEY DISPENSING SYSTEM

1. Overview of Baggage Trolley Services
1.1- Introduction
1.2 - Trolley Management Systems
1.3 - Facts and Figures

2. AEROCODIC Equipment
2.1 - How AEROCODIC works
2.2 - Aerocodic Components
2.3 - Baggage Trolleys
2.4 - The Control Centre

3. Management of Operations

4. Definition of the Service and Equipment to be Used

1. OVERVIEW OF BAGGAGE TROLLEY SERVICES
1.1- INTRODUCTION

The purpose of the Aerocodic Baggage Trolley Dispensing System is to improve the level of service offered to the users whilst improving the financial situation of the Airport.

Our Baggage Trolley Dispensing System ensures that the user can obtain a trolley when and where required. Additionally, the system promotes the orderly storing of trolleys, reduces the disorder of abandoned trolleys and the risk of potential damage and offers more attractive surroundings.

This dossier attempts to explain the advantages offered to Airports by the AEROCODIC Baggage Trolley Dispensing system as well giving details about the equipment used, and all operations involved in running an improved service on a daily basis.

1.2- TROLLEY MANAGEMENT SYSTEMS

Just like any other business operation, good management is the key to running an efficient, cost-effective airport baggage trolley system. There are three basic types of trolley management systems:






• 1. FREE SERVICE:
Funded 100% by the Airport, this service is provided free to users. This type of service currently predominates in Europe.
Has the advantage of promoting traveller goodwill as no payment is involved. This also avoids any conflicts in currencies. However, a free system is costly to the airport, needs more trolleys to be effective, staffing and maintenance costs, trolleys are damaged more frequently. Also it has been shown that a free service actually generates more complaints than payment services.

• 2. RENTAL SERVICE:
A self-financing solution whereby the user pays for the rental of a trolley. The trolleys can be removed from the dispensing unit after payment of a rental fee. This type of service predominates in North America and Asia and requires AEROCODIC or similar dispensing equipment.
Provides an improved service to the user whilst totally financing the baggage trolley service including equipment costs. Moreover, the rental service provides an extra and steady income to the airport which make it even more attractive to implement. The Airport must consider the considerable benefits of this service bearing in mind an inevitable but short-lived negative reception of a sceptical public on having to pay for a service previously provided free of charge.

• 3. DEPOSIT- REFUND SERVICE:
Also funded by the Airport, this service requires that the user makes a deposit to remove a trolley from a dispensing unit. The deposit is fully or partially refunded to the user when the trolley is replaced, after use, at another dispensing unit. This service is in operation in some European
Airports and requires AEROCODIC or similar dispensing equipment.
Provides an improved service to the customer whilst providing a potential income source for the Airport to offset running costs. To obtain the refund it is necessary for the user to return the trolley to a dispensing unit, and perform one more operation.

1.3- FACTS AND FIGURES

.Providing a free Baggage Trolley service can be a headache for many Airport Operators.
Figures given to CODIC from different Airport Operators indicate a similar picture:

   
  WITHOUT AEROCODIC

1• For an Airport with approximately 10 million passengers annually the cost of providing the baggage trolley service is upwards of 600,000 Euros.

2• For the same airport, usage of the Baggage Trolley service is around 20% (2 million passenger uses per year).

3• As service is free, usage is greater and indiscriminate: this causes wear and tear of the Trolleys, and promotes misuse or vandalism

4• A service of these characteristics requires a full time staff of 40 persons.



5• Trolley logistics are based on historic data: there is no real-time knowledge of Trolley availability at any part of the building.

6• Customer rating of this service, despite being free, is below average or poor.

7• Abandoned Trolleys clutter the airport buildings.


8• Trolleys are stolen at a rate of 50 per month!


9• There is a high risk of accidents due to poor control of abandoned Trolleys.

   
  WITH AEROCODIC

1• The AEROCODIC rental system is usually implemented at no cost to the Airport and is selffinancing. The Airport can receive a steady income from such a service.

2• The AEROCODIC rental system reduces usage of the trolleys by 30-40 %

3• As AEROCODIC rental system is not free, indiscriminate use is eliminated. The general reduction in usage keeps the equipment is good working order

4•5 With a similar staff and the real-time information available at the control centre of AEROCODIC the task of management to direct the ground staff to maintain Trolleys where required is optimised and allows maximum flexibility to react quickly to changing circumstances.



6• Customer rating of an AEROCODIC system is above average.


7• Less use of trolleys and better directed staff results in a minimum level of abandoned trolleys.

8• Less use of trolleys and a rental system minimises theft of trolleys.

9• It minimizes the risk of accidents due to poor control of abandoned Trolleys.

2. AEROCODIC EQUIPMENT
2.1- HOW AEROCODIC WORKS

Bearing in mind the importance of this service in respect to the perceived image given at an Airport, the dispensing units have been designed to permit the user to obtain a trolley easily and rapidly.

The automatic baggage trolley dispensing units serve two purposes: firstly they allow the orderly gathering together and storage of trolleys by means of metal guide rails. Secondly, they allow the user to obtain a trolley following payment of the stipulated rental fee or deposit. In the case of the rental fee, it is possible to obtain a receipt simply by pushing the button on the front panel of the monolith. In the case of the refund system, on returning the trolley onto the guide rail the user can recover the deposit money.

Clear Airport signage directs the user to the area where the dispensing units are located. Each dispensing monolith has clear printed instructions on its front panel which is complemented by instructions on an LCD display panel.

The user must introduce the correct rental or deposit amount in coins or notes (depending on dispensing model). When the correct amount is introduced, the
front panel indicates to the user that he may withdraw a trolley from the guide rail. A luminous indicator on the release mechanism also turns from red to green
to indicate that a trolley may be removed.

The user then simply pulls the trolley from the rail. Each monolith dispenses a receipt, upon depressing the push-button on the monolith, which contains the necessary information about the transaction. With the refund system the receipt is
automatically dispensed and contains a 4-digit random code which the user must enter into any monolith on returning the trolley to obtain the refund.

The AEROCODIC system is totally automatic, with both centralised and independent control of over the trolley dispensing units. Information from each
dispensing unit is displayed on-screen at the control centre and allows a supervisor a global view of the operation in real time, thus allowing him to direct
ground staff, by walky-talky, to maintain the dispensing units supplied with trolleys. At the control centre system information is available in real time and in a historic database and easy to use software allows real-time decisions to be made.

2.2- AEROCODIC COMPONENTS






• ASSEMBLY OF EQUIPMENT IN THE SYSTEM AEROCODIC
It is possible to install any number of dispensing units, simultaneously connected by Ethernet, depending on an Airports requirement . This allows trolleys to be available in the most important location points, and also allows the user to return his trolley conveniently to the nearest dispensing unit. Additionally, the
connection by Ethernet of the monoliths to the central control computer allows the collection of all system data and transactions at one point and allows operation of alarms and commands.
The dispensing system comprises of a stylish metal monolith in which resides all the components necessary to operate the system, a release mechanism for the trolleys and a storage rail on the floor onto which the trolleys are stored.

• DISPENSING UNIT (Monolith)
The monolith structure, which is firmly anchored to the floor by expansion bolts, is water-proof and has been designed to resist outdoor weather conditions
and acts of vandalism. It consists of:

• CPU MAINBOARD
The electronic control unit is based on a PC platform built around an Intel 386EX developed specifically by CODIC to control all the devices in the system and the
accountancy of trolleys, transactions and money collected.

• THERMAL PRINTER
The printer used for the supply of receipts is a thermal device loaded with suitable graded paper. It is controlled directly by the CPU and works when the user requests a receipt by pressing a button (rental system), or when a deposit has been made (depositrefund system).
The printer comes with an automatic paper cutter to produce the receipt once emitted. By means of a small ramp the receipt falls into the change slot for collection.

• ETHERNET CARD
The Ethernet Card allows the CPU of the dispensing unit to communicate with the control centre.

• CONTROL CARD FOR DEVICES
The control card co-ordinates the different devices in the monolith like the LCD 16 character display, the coin or note validator or the rail release mechanism.

• RECEIPT PUSH BUTTON
As well as delivering a receipt to the user, this metal push-button also triggers a menu for the operator on collection of the coins or notes.

• ALARM SWITCHES
The monolith contains various security switches: there is a switch on the door to detect its opening without authorisation, another on the door of the trolley release mechanism and a audible alarm which activates in cases of vandalism.

• COIN OR BANK NOTE VALIDATOR
Depending on the country where the system is installed, each monolith is equipped with a validator which can be for coins or bank notes depending on the local
currency. The validators contain mechanical counters which indicate the number of coins or notes accepted. This provides a mechanical check on the collection total.
Coin Validators are programmable to accept up to four different coin denominations in the local currency. Change machines, located near to monoliths can be employed to assist in facilitating the users change for notes or larger coin denominations.

• RELEASE MECHANISM AND GUIDE RAILS
The release mechanism and the guide rails regulate the dispensing of the trolleys.
The system contemplates both the release and counting of trolleys on their replacement. Outer covers and parts are constructed from galvanised steel, these components have rounded edges to prevent injury to users or operators alike.
2.3- BAGGAGE TROLLEYS

The AEROCODIC system can be adapted to dispense most types of Baggage Trolleys. However, many times the existing pool of trolleys is in a deteriorated condition and in need of replacement. Perhaps, on considering the new self-financing nature of a rental service an Airport will use the opportunity to
up-grade the trolleys provided thereby giving a better service to the customer and reflecting an enhanced image to launch the new service.

In this case, CODIC proposes a range of quality Tubular Stainless Steel Trolleys. Several models are available including ones with a brake bar and a convenient basket for hand luggage. Additionally, these Trolleys are manufactured to exacting standards including ISO 9002.

2.4- THE CONTROL CENTRE





 

• CONFIGURATION
As previously described, all the monoliths installed at a site are connected on an ethernet. A PC computer with CODIC software and located at the control centre, displays system information on-screen and allows the operator or supervisor to visualise the status of all the monoliths, attend to alarms, authorise collections and direct ground staff by walky-talky to maintain the dispensing units full of trolleys.

• LOGIN SCREEN
When the program is activated, it is necessary to enter a user name and a password.
The administrator is able to create user names and allocate passwords as required. Each user name has different levels of access so that only certain users have access to certain, configurational or auditing functions

• MAIN PANEL
Having entered the user name and correct password the operator enters the main screen from which the majority of the information and commands can be accessed. Each numbered icon represents a monolith.
In the top right hand part of the screen a block contains information about the monolith selected by the operator.
Buttons in the lower right hand side of the screen allow access to other control
screens and commands.

• MORE DETAILED INFORMATION
In the upper right-hand block an information i button activates a small drop down screen which contain
some basic information related to the monolith selected.
From this panel the operator can see:

• Number of Trolleys currently retained by the monolith
• The amount of money collected since the last collection
• The number of the last ticket to be dispensed
• The id number of the current collection
• Amount collected in the last collection

• TROLLEYS and COLLECTION TOTALS
It is possible to know the global number of trolleys or the current global total of the collection in the system by pressing the Trolley or Euro buttons. The information will be displayed in achart showing all the monoliths with the amount collected and the number of trolleys in the rail.
At the same time the global total of money collected and the global total of trolleys awaiting dispensing at any instant can be confirmed.

• RESET MONOLITH
It can be useful to update the monolith software by resetting the monolith.

• LIBERATING TROLLEYS
Under certain circumstances it can be useful to liberate the trolleys from the release mechanism so that they can be removed without payment.
From the control panel it is possible to liberate the trolleys or subsequently return the monolith to its normal working mode.

• ASSIGN A NUMBER OF TROLLEYS TO A MONOLITH
From the control panel we can indicate the number of trolleys available to a dispensing unit. By double clicking on the number of trolleys a screen appears
permitting the operator to enter a number.

• ALARMS
The system shows all monolith alarms in real-time enabling the operator to resolve problems if and when they occur. Each alarm is shown on-screen as well as being entered into a historical log.

Alarms include the following:
Printing Error (no paper)
Inertial Alarm (monolith bumped or hit)
Upper Door open
Release mechanism door open
More than one trolley dispensed in a single operation
Monolith without connection to network
There are also operator-programmable alarms:
Warning that a pre-determined collection limit has been reached
Warning that the number of trolleys at a monolith has reached a lower limit
Warning that the number of trolleys at a monolith has reached a maximum limit

• MAINTENANCE
By clicking on the Mant. button on the main panel it is possible for a user, logged on and with the correct level of clearance, to enter the maintenance menu.
This allows access to configuration files and to the database.

• MAINTENANCE - CONFIGURATION AND REPORTS
From the maintenance panel it is also possible to add new monoliths or change the parameters of any in the system, including maximum and minimum numbers of trolleys permitted.
Also possible:
Introduce new user names and passwords
See, modify, delete or print lists of all alarms by date, monolith or event

3. MANAGEMENT OF OPERATIONS: REPORTING AND COLLECTIONS


The AEROCODIC software come with a comprehensive auditing function in which all collections are registered by number, date, time, operator etc.
Thus the system keeps track of all operations and movements of money and provides up to date and historical information which can be presented to the operator in a number of different reports.

• COLLECTIONS
When the software indicates that a monolith has reached a pre-determined limit of collection, or if collections are made on a rotational or daily basis.

• FILE MAINTENANCE
All the collections are registered onto a database. Using the maintenance menu it is possible to administer the information, make additions or adjustments as necessary to keep the information accurate and up to date.
Many different reports are possible allowing management to keep track and report all of operations on a daily, weekly or monthly basis

4. DEFINITION OF THE SERVICE AND EQUIPMENT TO BE OFFERED





Once a customer reaches the stage where he is convinced of the benefits derived from running a Baggage Trolley service based on AEROCODIC
equipment, it is necessary to agree upon a concrete business plan which encompasses all the relevant points needed :
Type of service to be offered: Rental or Deposit-refund and tariff to public;
Nature of a future agreement (License or other); Equipment Required for correct operation; Staff required to run service; NOTE In the case that an Airport decides to implement a Rental Service provided by CODIC under a license agreement, in most cases the equipment is provided and installed free of charge. Income for Airport derived from operations (Rental system if applicable).

• DAY TO DAY OPERATION
Each Airport has different requirements and the final agreement or license is carefully tailored to the exact needs of each site. CODIC, usually with its local
partner, work together with the customer at each step of the way to define the best plan of action. The customer usually provides information and statistics
about his current operations which enable a precise study and forecast of the impact of the new service under discussion.

Any new Baggage Trolley service provided by CODIC (and its local partner) is aimed to provide maximum user satisfaction by providing the highest quality service. Depending on the final agreement, CODIC may supply equipment free of charge in return to operate the service under license.

Managers of the AEROCODIC Baggage Trolley Service are in contact with Airport staff on a daily basis to ensure the smooth running of the service and to respond immediately to any requests.
Staffing presence and levels are designed to be flexible to respond to the real requirements of the Airport on a daily basis. General maintenance is
carried out on all equipment to ensure trouble-free running on a daily basis.

 
CODIC. c/ Frederic Mompou 4. Esc A. 4º2ª. 08960 Sant Just Desvern. Barcelona, Spain. Tel. (+34) 93 372 17 24 / 93 371 47 15. e-mail: info@codic.com
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